Refund policy

Return Policy & Order Cancellations

At CG Hunter, we are committed to ensuring that your shopping experience is smooth and hassle-free. Please take a moment to review our return and cancellation policies below.

Return Policy

With limited exceptions, returns are (i) refunded as store credit redeemable at CG Hunter and (ii) the customer is responsible for all return shipping charges, including obtaining their own shipping label. CG Hunter does not provide return shipping labels or reimburse customers for return shipping costs.

We understand that choosing the perfect décor for your home or office can be a detailed process, and we want you to feel confident in your decision. If your purchase isn't the right fit, we are here to assist you in finding what works best. Most items can be returned for store credit within 30 days of delivery. Please note, outbound shipping charges are non-refundable and return shipping costs apply.

Non-Returnable Items

• Clearance items

• Gift cards

• Personalized items

• Bundled items at discounted rates (e.g., "5 for $25" unless the entire bundle is returned)

• Items marked “Final Sale” or “Non-Returnable”

• Items that have been assembled

• Open Box items

• Holiday/Seasonal items

Promotions

Please note that sale prices apply only to purchases made during the active promotion period. Price adjustments, refunds, or credits cannot be issued for orders placed before a sale. We recommend subscribing to our newsletter or following us on social media to stay updated on future promotions.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

• Original Condition: The product must be in its original, undamaged state.

• Disassembled: If the item was delivered disassembled, it must be returned disassembled.

• Original Packaging: The item must be in its original packaging. If the packaging is damaged, please use a box of similar size for the return.

• Return Contents: Customers should not include any items other than those authorized for return. CG Hunter is not responsible for unrelated items shipped with a return unless specifically requested by our team.

Color Perception

Color perception is subjective and can vary based on monitor settings, lighting, and individual eyesight, so slight variations between on-screen images and the actual product are normal. If you have questions about the color or finish of a product, we encourage you to reach out to customer service before ordering. Returns based on color preference (excluding quality or damage concerns) fall under our standard Return Policy.

Craftsmanship & Materials

Many of our products are handcrafted by artisans and made from natural materials such as wood, stone, and metal. As a result, slight variations in color, finish, grain, texture, and detail are to be expected and are part of what makes each piece unique. These variations are not considered defects.

Route Package Protection

We strongly encourage customers to add Route Package Protection at checkout. Route covers lost, stolen, or damaged packages in transit and provides the fastest, most comprehensive resolution if something goes wrong with your shipment. Claims are filed directly through Route and are typically resolved more quickly than carrier or merchant-based claims. Because Route offers the best protection for your order, we recommend selecting it at checkout for peace of mind.

CG Hunter Damage Return Item Policy

For items not covered by Route Package Protection, CG Hunter accepts damage returns within 30 days of receipt. Please contact CG Hunter at info@cghunter.com with the following information to receive a return authorization #:

• Order Number

• Product Name(s) and Product Number(s)

• Photos of Damage or Reason for Return

If requested by our team, returned items must include the return authorization # and can be shipped back to CG Hunter via US Mail or any private, traceable parcel carrier. Damage refunds or credits are limited to the value of the item and any taxes charged. CG Hunter is not responsible for returned items until they are received by CG Hunter. As such, customers should insure/track their returned items. Package insurance is free (up to $100) with UPS and FedEx.

Defective Products or Incorrect Orders

If your order arrives with a defect, damage, or an error on our part, please contact us with clear photos and a description of the issue. Each case is reviewed individually to determine the appropriate resolution, which may range from a partial credit to a full replacement or refund depending on the severity. Minor cosmetic issue may be resolved with a partial credit rather than a full replacement. 

Order Cancellations

We aim to process and ship orders as quickly as possible. Cancellation requests are not guaranteed. Once an order is placed, we will make a reasonable attempt to cancel it upon request; however, if the order has already been processed by our warehouse, it cannot be canceled. In that case, the customer is responsible for the return shipping cost and for obtaining their own shipping label, in accordance with our Return Policy. 

Fraudulent Activity

CG Hunter reserves the right to deny returns, ban customers from future purchases, and, in serious cases, refer the matter to law enforcement when fraudulent or abusive activity is suspected. Examples include false damage claims, returning items not purchased from CG Hunter, and patterns of excessive returns.

Contact

For assistance with returns or exchanges, please contact our Customer Service Team at info@cghunter.com.

CG Hunter Sales Tax Policy

Shipments to residents are subject to applicable sales taxes.

(Updated July 28, 2026)